Shipping & Delivery
How much is delivery?
Your delivery charge will be shown on your shopping basket as you shop. All UK orders under 0.1kg will be £2.95. Orders over that up to 2kg will incur a delivery charge of £3.95. Orders over 2kg will be charged at £5.00.
Overseas deliveries are all priced depending on weight and destination. The price will be shown on your shopping basket. Please be advised that customs charges and/or import duties are determined by customs of the destination country and where applicable, may be imposed once the parcel arrives to the recipient.
Unfortunately, this is not something we control and payment of these charges/taxes are the responsibility of the recipient. Please also check local postal regulations for restricted items, as we cannot will be held liable for any items that are not accepted into your postage destination.
When will my parcel arrive?
The vast majority of parcels are shipped by Royal Mail 48 or courier (depending on weight) within three working days. Royal Mail aim to deliver more than 90% of thee orders within 2 working days but this cannot be guaranteed. If there is going to be a delay in you getting your order, due to a stock shortage for example, we will contact you by e-mail.
If you have a deadline for delivery such as a birthday, please give us a ring or e-mail so that we can make sure you get it on time. Express (next day) deliveries can be arranged with us by phone (0115 837 1800).
We are conscious of other “deadlines” during our busiest periods such as St George’s Day, Christmas, football/rugby tournaments and go out of our way to make sure that all orders are sent in time. Express (next day) deliveries can be arranged with us by phone.
Delivery aims for the rest of the world are as follows:
Western Europe 4-12 working days
Outside Europe 5-12 working days